warranty request initiation form

warranty request

PLEASE FIRST REVIEW OUR WARRANTY POLICY HERE AND IF YOU FEEL YOU HAVE A CLAIM, FOLLOW THE STEPS BELOW. WE'LL REVIEW YOUR REQUEST AND INFORM YOU IF YOUR CLAIM IS IS APPROVED, REJECTED OR WE NEED MORE INFO, THANKS.

 step 1: include in the message

  • Product Make / Model / Size
  • Serial # (boards) QR Code # (skis)
  • Order # & Date of purchase
  • Any other notes that would be helpful to review

 step 2: upload 5 photos

  • Photo #1 - The entire product
  • Photo #2 - The make/model/size (on the skis/boards in the tails)
  • Photo #3 - Serial number for snowboards, QR code on skis (under binding)
  • Photo #4 & #5 - top & side or base & side view of the issue
  Additional photos are OK if needed to show
  the defects. Max 10 MB per photo.